IS SHIPPING FREE?
It depends on the item that you are ordering. Our simple rule of thumb at Decor Lane is, if your total checkout amount is greater than $50.00, you will have a free shipping method available to you.
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
WHEN WILL I RECEIVE MY ORDER?
Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can! Please allow us a grace period of 1 - 3 days for order processing, this gives us time to coordinate with our warehouses to fulfill your order accurately.
Due to the popularity of our offers, please allow an estimated 12 - 20 days for your order to arrive (varies from product to product, see the list below for exact timings). Please note, that due to the extreme popularity of our offers, these are only estimates.
|Plates & Bowls||7 - 10 Days|
|Cutlery||7 - 10 Days|
|Utensils||12 - 20 Days|
|Serveware & Coasters||12 - 20 Days|
|Cups & Mugs||12 - 20 Days|
|Bedding||7 - 10 Days|
|Bathroom Accessories||12 - 20 Days|
|Floor Lamps & Table Lamps||7 - 10 Days|
|Chandelier||7 - 10 Days|
|Canvas Art||7 - 10 Days|
|Vases & Pots||12 - 20 Days|
|Pillows & Cushions||12 - 20 Days|
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Customs, duty, and taxes are non-refundable. If you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will be deducted from your refund.
DO THINGS RIGHT THE FIRST TIME!
To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for incorrect information submitted by you at the time of placing your order.
UPDATE REGARDING COVID-19
Please note, that due to COVID-19, many shipping companies are prioritizing shipments that are required for medical necessities. This could mean that your package maybe withheld by the shipping company for a brief period of time resulting in longer wait times and delays. We hope you understand, as this is something which is completely out of our control.