Frequently Asked Questions
Welcome to the Decor Lane FAQ section. Here, you'll find answers to the most common questions about our products, shipping, payment methods, and more. We are dedicated to providing you with an exceptional shopping experience. If you need further assistance, please feel free to reach out to our Customer Service team via live chat or email.
What does Decor Lane offer?
Decor Lane is your go-to destination for luxury home decor, offering a wide range of high-quality products including duvet cover sets, dinnerware, tableware, tea cup sets, canvas wall art, lighting products, and more.
Do you offer international shipping?
Yes, we offer international shipping to many countries. Free Standard Shipping is available above a $50 cart value. Please check our Shipping Policy page for more details on available destinations and rates.
What payment methods do you accept?
We accept all major credit cards, Apple Pay, Amazon Pay, Shop Pay, Buy Now, Pay Later options, and PayPal. With our Buy Now, Pay Later option, you can split your purchase into 4 easy, interest-free installments, making it convenient and affordable to shop for your favorite home decor items.
How can I track my order?
Once your order has shipped, you will receive an email with tracking instructions. You can also track your order directly on our Order Tracking page using your order number and email address.
Are your products covered by a warranty?
Yes, all our products come with a 1-year warranty. Please refer to the product page or contact our Customer Service team for specific warranty information on your purchase.
How can I apply a discount code to my order?
You can apply a discount code at checkout. Simply enter the code in the designated field and click "Apply" to see the discount reflected in your order total.
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 14 days of receipt. Please visit our Return Policy page for more details on how to process a return.
How long will it take to receive my order?
Shipping times vary depending on your location and the shipping method selected at checkout. Typically, orders are processed within 1-3 business days and delivery can take 5-10 business days for standard shipping. Please check our Shipping Policy page for more detailed information as it will also depend on the product ordered.
How can I contact customer service?
You can reach our Customer Service team via live chat, available at the lower right-hand side of our website, or by emailing us at info@decorlane.com.
What materials are your duvet cover sets made from?
Our duvet cover sets are crafted from premium materials such as 100% long-staple cotton and Egyptian cotton, ensuring luxurious comfort and durability.
How do I care for my duvet cover set?
Each product page includes specific care instructions, but generally, we recommend machine washing in cold water with similar colors and tumble drying on low.
Do your lighting products come with bulbs?
Yes, all of our chandeliers come with the respective bulbs and LEDs included. Please refer to the product specifications for more details.
Can I request customizations for my order?
Yes, we do offer customization requests. Please reach out to us before or during order placement to discuss your specific needs and preferences.
Can I purchase additional pieces to match my existing items?
Yes, additional pieces can be purchased for most of our items. Please contact us in advance to check availability and place your order.
What materials are used in your canvas wall art?
Our canvas wall art is made using high-quality canvas and premium inks to ensure vibrant colors and long-lasting durability.
Can I order custom-sized canvas wall art?
Currently, we offer standard sizes as listed on our website. If you have specific size requirements, please contact our Customer Service team to discuss potential custom options.
Are your dinnerware and tableware dishwasher safe?
Most of our dinnerware and tableware items are dishwasher safe. Please check the product page for specific care instructions to ensure longevity and maintain quality.
What materials are your dinnerware sets made from?
Our dinnerware sets are made from high-quality materials such as porcelain, Bone China, and stoneware, providing elegance and durability.
Need Further Assistance? We're Here to Help!
If you have any questions or need assistance, you can reach out to us in two convenient ways:
- Live Chat: Simply click the button below, and one of our customer service specialists will be delighted to assist you.
- Email: Send us an email at info@decorlane.com with your inquiry, and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one) for faster assistance.