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Frequently Asked Questions

Frequently Asked Questions

Can I purchase Multiple Products in a single Order?

Yes you can! If you want to buy multiple products from our store, you can simply browse the products you want and press the “add to cart” button, this will add the product to your cart and you can find them in your shopping cart when you’re ready to purchase your item.

How do I know my product is confirmed?

After you’ve completed your purchase, we will send you a confirmation email on the provided email address which will contain all your order information and the tracking number.

What Payment Methods do you accept?

We accept all major credit cards, Visa, MasterCard, American Express, Discover, PayPal, and Stripe.

Why am I charged before my order has been shipped?

Our payment provider securely and automatically processes payments upon order completion. Your item will be shipped immediately after successful completion of the order.

Can I cancel my order?

Order cancellations are only accepted with fully-priced items, and in under 60 minutes of placing the order.

Can I modify the contents of my order?

If you want to add more items to your existing order, you will need to place an additional order. We do NOT store any credit card information and cannot modify the order on our end as those transactions are highly secure and done on the payment processors end.

When will I get my order?

Our products are shipped within 2 to 3 working days after the payment has been received; after dispatching the product, you will receive a follow up email letting you know about the order shipment. The average delivery time is 2 to 4 weeks, depending on the region and time of year.

What affect will COVID-19 have on my order?

Please note, that due to COVID-19, many shipping companies are prioritizing shipments that are required for medical necessities. This could mean that your package maybe withheld by the shipping company for a brief period of time resulting in longer wait times and delays. We hope you understand, as this is something which is completely out of our control.

 

 

 

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