We understand that sometimes things don't work out. Items can be returned or exchanged within 30 days of delivery. If 30 days have passed since the day of delivery, we unfortunately cannot offer a refund or exchange. Please ensure the items are complete, in perfect condition (unused, unwashed, undamaged), with attached labels and original packaging. Once we receive the items back, we will inspect them and send a confirmation to the email address you provided.

We can only review return and exchange requests for orders if the product(s) are defective or damaged. All other reasons for return or exchange are at the sole discretion and approval of Decor Lane. Kindly reach out to us at info@decorlane.com.

1. Email Us: Email us at info@decorlane.com with pictures or a video of the product in its original packaging (outer and inner) that supports your reason for the requested return, exchange, or replacement.
2. Approval:
   Upon approval, you will receive the address of the closest warehouse where you can mail the product you would like to return.
3. Shipping:
   Use FedEx or UPS to return your items. We require the tracking number to track the parcel if needed. We will not be responsible for lost or missing packages. The customer must pay the cost of shipping for returns.
4. Customs Fees:
   Send the item back as a gift to avoid customs fees for returns.

Our refund policy ensures that reimbursements are issued for the full selling price, excluding shipping costs and a nominal 10% restocking fee. Funds will be returned to the original method of payment within 10 business days. Upon receiving your return, our returns department examines all contents of the order to ensure they meet our quality standards. If there are disparities between the reported issue and the condition of the returned items, the return request may be deemed ineligible. Our customer care team will engage with you to offer guidance on the subsequent steps.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company and your bank, as processing times can vary. If you’ve done all this and still have not received your refund, please contact us at info@decorlane.com.

Exchanges are managed on a case-by-case basis. Our customer service team will get in touch to discuss further details.

Your new order will be processed as soon as our warehouse has received and inspected your return. All orders will take an additional 1-2 business days to process and ship from our warehouse.

• If exchanging for a lower value item, a partial refund will be issued back to your original method of payment. Allow up to 10 business days for this credit to appear on your bank statement.
  
• If exchanging for a higher value item, we will email you a custom invoice to pay the difference in price. Once paid, your new order will be released for processing.

• Final Sale Items: We do not exchange or accept returns on final sale items, purchases made through gift cards, and custom orders.
  
• Shipping Costs: Return shipping costs must be covered by the customer.
  
• Non-Compliance: If an item is returned outside the 30-day window or is not in compliance with our Return Policy, we reserve the right to refuse the refund and return the item to you.
  
• Sale Items: Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
  
• Other Reasons: Buyer’s remorse, wrong size, wrong color, found cheaper elsewhere. Ensure you want the items before placing an order. All product specifications, materials, and clear images are available on the product page.
  
• Installation Issues: All chandeliers are tested prior to shipment. Use a certified electrician for installation. We are not liable for damages or injuries resulting from improper installation. If you receive any broken crystals, contact our customer care team for replacements.
  
• Breakable Items: Plates, teacup sets, bowls, glasses, and chandeliers are not eligible for return as we cannot assure they will not break in transit.
  
• Hygiene Concerns: Due to COVID-19, we are more conservative with authorizing returns for items that can raise hygiene risks, including duvet covers, duvet inserts, pillows, protectors, and featherbeds.

At Decor Lane, we take great pride in delivering high-quality and safe chandeliers to our customers. Each chandelier is thoroughly tested and inspected before shipment. To ensure proper installation and safety, please adhere to the following guidelines:

• Quality Check: All chandeliers are checked for quality and functionality before shipment.
• Certified Installation: Use a certified electrician for installation.
• Safety Precautions: Turn off the power supply before installation or any maintenance work.
• Support and Height: Ensure the ceiling box can support the chandelier's weight and install it at a safe height.
• Cleaning: Avoid using chemicals or abrasive cleaning agents on the chandelier.
• Damage Reporting: If the chandelier is damaged during installation, notify us immediately with documentation and photographic evidence.

When an order is placed, certain fees such as credit card processing fees and logistics fees are unrecoverable. If an order is cancelled or returned, a 10% restocking fee will be assessed and deducted from the total refund eligibility.

Once an order has been placed, processing begins immediately. If you request a cancellation, a 10% cancellation charge will cover transaction processing and logistics fees. Once your order has shipped, we are unable to cancel it.

During the order processing phase (3-5 days), we can amend your order for any errors. Contact us via Live Chat or email as soon as possible. If you still decide to cancel your order, a 10% restocking fee will be assessed. Once your order has shipped, no further changes can be made.

Use FedEx or UPS tracked shipping to send the goods back to us. Obtain a tracking number from your carrier. Items lost in transit are not eligible for a refund. We reserve the right to reduce your refund to compensate for any damage during the return process.

If you receive an item with a manufacturer’s defect, contact our customer service team within 30 days of delivery for assistance.

All shipments include tracking with delivery confirmation. If the tracking information confirms delivery but you have not received your order, contact the courier company. We cannot be held accountable for packages where tracking confirms delivery. Consider having packages delivered to a work address if you have experienced lost or stolen packages.

Do not refuse a delivery. Refused deliveries will incur the original delivery cost plus the return cost. Any refund made will be minus these costs.

Our friendly customer service team is here to help! Please reach out to us at info@decorlane.com or use our live chat feature by clicking the button below. We’re committed to ensuring your shopping experience is seamless and enjoyable.