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Return Policy

Return Policy

OUR 30 DAY WARRANTY

All products come with a replacement warranty for 30 days from the day of purchase. If your purchased item is defective or you received the wrong item, please contact us within 48 hours of receiving your order. We will arrange to deliver the correct items which are non-defective or give you a full refund.

For defective or faulty products, please take photos or videos and email us at info@decorlane.com - we will replace or refund your purchase after confirmation.

Please note, this policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.

Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.

RETURNS & REFUNDS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we will not be able to offer you a refund or exchange.

Please follow the steps below:

  1. Kindly email us at info@decorlane.com with a detailed reason for the return along with pictures or a video of the product that supports your reason.

  2. Upon approval you will receive the address of the closest warehouse where you can mail the product you would like to return.

  3. To assure your refund please use a courier service that has will allow us to track the parcel, we will not be responsible for lost or missing packages. It is the customer's responsibility to pay the cost of shipping for returns. Shipping costs are non-refundable.

  4. Kindly make sure you send the item back as a gift as we will not be able cover customs fees for returns.

  5. Upon the receipt of your package your products will be examined, if everything is still in its original condition a refund will be issued to your original method of payment.

  6. A refund receipt will be emailed to the email address you used when making your original purchase.

PARTIAL REFUNDS:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error

  • Any item that is returned more than 30 days after delivery

  • Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@decorlane.com

Exchanges:

We only except items for return if they are defective or damaged. All other reasons for return are to the discretion and approval of Decor Lane. If you need to exchange it for the same item, send us an email at info@decorlane.com

Sale or Promotion items:

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Can I cancel my order after it has been placed?

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order after it has been processed and/or shipped, there will be a 10% cancellation charge to cover restocking fees and the charges assessed to us for refunds by credit card processing companies.

Invalid Reasons for Cancellation or Returns:

    • Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at Decor Lane. The buyer should make sure they want to buy the items before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

    • Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

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