When something isn’t right, here’s the path back.
Eligible orders may be returned or exchanged within thirty days of delivery. Defective or damaged items are replaced at our expense; other returns are considered case by case and subject to a 10% restocking fee.
Eligibility & the thirty‑day window.
Returns and exchanges are accepted within thirty days of the courier’s confirmed delivery date. Beyond this window, refunds and exchanges cannot be processed.
Eligible items must be returned complete and in perfect condition — unused, unwashed, undamaged, with attached labels and original packaging (both outer and inner). Once received, our returns team will inspect the item and confirm by email to the address on file.
If your order arrives defective or damaged, contact info@decorlane.com within 48 hours of delivery with clear photographic or video evidence showing the issue and the original packaging in the same frame. Defective and damaged items are replaced at our expense. Reports submitted after 48 hours may be deemed ineligible.
Returns or exchanges for any reason other than defect or damage are at the sole discretion of Decor Lane.
How to initiate a return.
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01Reach out by email
Write to info@decorlane.com with clear, well‑lit photographs or a video showing the product alongside its original packaging — outer and inner — and a brief explanation of your reason.
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02Receive approval
Once approved, we’ll send the address of the closest warehouse to which your item should be returned, along with any handling instructions specific to the piece.
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03Ship the item
Send the item via insured, tracked FedEx or UPS, at your expense. Provide the tracking number once dispatched. Items lost or damaged in return transit are the customer’s responsibility — we recommend declaring full value at the carrier.
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04International customs
For international returns, mark the parcel as a returned gift to avoid customs fees on the return leg.
Refunds, restocking & exchanges.
Approved refunds are issued to the original method of payment within ten business days of inspection. The refund covers the full selling price of eligible merchandise, less original outbound shipping and a 10% restocking fee applied to the merchandise subtotal.
If, on inspection, the returned item’s condition does not align with the reason reported, the return may be deemed ineligible. Our team will reach out to discuss next steps.
Exchanges are arranged case by case. Once your return is received and inspected, a new order is prepared and ships within one to two additional business days.
If the exchange is for a lower‑value item, the price difference is refunded to the original method of payment within ten business days. If for a higher value, a custom invoice is issued to settle the difference before the new order ships.
If a refund has not posted within the stated window, please check with your bank or card issuer first — their processing times sit outside our control. If the refund still hasn’t appeared, write to info@decorlane.com.
What we cannot accept.
Certain categories of items, by their nature, fall outside our return policy. Please review carefully before placing your order.
Final sale items, purchases made with gift cards, and bespoke or custom orders are non‑returnable and non‑refundable. Custom and made‑to‑order pieces enter production immediately upon payment; cancellation is not possible once production has begun.
Only regular‑priced items are eligible for refund. Items purchased on sale or with a discount code are final.
Plates, bowls, glassware, teacup sets, and chandeliers are not eligible for return — once dispatched, we cannot guarantee their condition in return transit, and breakage cause cannot be reliably determined after a second journey.
For health and hygiene reasons, we cannot accept returns of duvet covers, duvet inserts, pillows, pillow protectors, and featherbeds.
All chandeliers are tested before shipment. Installation by anyone other than a licensed electrician voids the warranty and excludes Decor Lane from liability for installation‑related defects, malfunction, or injury. Damage occurring during installation is the responsibility of the installer.
Wrong size, wrong color, change of mind, or finding a similar item elsewhere are not grounds for return. Full specifications, materials, and product photography are available on each product page — please review carefully before ordering.
Items returned beyond the thirty‑day window, or returned without prior approval, will be refused and sent back to the customer at the customer’s expense.
Chandeliers — installation & safety.
Each chandelier is quality‑checked and tested before shipment. Proper installation is essential — both for the piece itself and for the safety of your space.
- Quality verification. Every chandelier is inspected for quality and functionality prior to dispatch.
- Certified installation. A licensed electrician must install the chandelier. Installation by anyone else voids the warranty and excludes Decor Lane from liability.
- Power supply. Disconnect the power at the breaker before installation or any maintenance.
- Structural support. Confirm the ceiling box can carry the full weight of the chandelier, and install at a safe height above traffic.
- Cleaning. Use only a soft, dry cloth on crystals and metal components. Chemical cleaners and abrasives will damage finishes and are not covered.
- Damage reporting. Any damage discovered during installation must be reported immediately with photographic evidence and the installer’s details. Reports after installation is complete may not qualify for replacement.
In the event a crystal arrives broken, contact our team — replacement crystals are available.
Cancellations, changes & refused deliveries.
Processing begins immediately upon order. A 10% cancellation fee — covering transaction and logistics costs — applies to all cancellations made before shipment. Once an order has shipped, cancellation is no longer possible.
Amendments can be made during the 3–5 business day processing window via info@decorlane.com or live chat. After this window, changes are subject to a 10% restocking fee. Once shipped, no further changes can be made.
Every shipment includes tracking with delivery confirmation. If tracking shows delivered but the parcel has not arrived, contact the courier first. We cannot be held accountable for parcels confirmed delivered by the carrier. For destinations prone to parcel theft, we recommend a workplace or doorman address.
Please do not refuse delivery. Refused parcels forfeit original outbound shipping, return shipping, any customs duties paid (which are non‑refundable), and a 10% restocking fee — these are deducted from any refund issued.
Have a question about your return?
Our team responds within one business day. Share your order number and a brief description, and we’ll guide you from there.
